Privacy Policy

About this Privacy Policy

Billy Billion Casino respects the privacy of players in Australia and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected when you visit the website, create or use an account, contact support, make deposits or withdrawals, take part in casino activities, or otherwise interact with our online services.

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About this Privacy Policy Information we handle and why Sharing, security and retention Cookies and your privacy rights

Personal information is information that identifies you, or that can reasonably be connected with you. The information collected will depend on how you use the website and the services available to you. Some information is provided directly by you, while other information is generated when you use the website or is received from service providers that help with verification, payments, security and technical operations.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you may be asked to provide it. You can withdraw consent for marketing communications at any time, although withdrawing consent does not affect processing that is required for account operation, security, fraud prevention or legal compliance.

Information you provide

Account details, such as your name, date of birth, username, password, residential information and contact details.
Identity and verification information, including documents or information used to confirm your identity, age, eligibility and account ownership.
Payment and transaction details, including deposits, withdrawals, payment method information, account activity and related records.
Information you provide when contacting customer support, making a complaint, asking a question or submitting a privacy request.
Preferences and communications choices, including whether you wish to receive promotional messages.

Information we handle and why

Billy Billion Casino may handle different types of information to provide a functioning and secure gambling service. The information is used only for appropriate business, operational, security and legal purposes. The main purposes include the following.

Running and supporting your account

Account information is used to create and maintain your player account, confirm your settings, process requests, provide access to available services and communicate with you about account activity. Support records help us investigate questions, resolve technical issues, respond to complaints and keep a reliable history of important interactions.

Verification, security and fraud prevention

Identity information and verification documents may be reviewed to confirm that an account belongs to the person using it and to help verify age and eligibility. Device, connection and activity information may be assessed to protect accounts, identify unusual behaviour, prevent fraud, detect attempts to misuse the website and support the safety and integrity of the service.

Payments and transactions

Payment and transaction records are used to process deposits and withdrawals, confirm account activity, investigate disputed or suspicious transactions, maintain accurate financial records and provide relevant support. Payment information may be handled by specialist payment providers. Those providers may process information under their own privacy terms, in addition to the information handling described here.

Legal and operational requirements

Information may be used to meet legal, regulatory, tax, accounting, security and responsible gambling requirements that apply to an online casino service. It may also be used to enforce applicable terms, protect the rights and safety of players and service providers, respond to lawful requests and manage disputes.

Communications and service improvement

We may use contact details to send service messages, account notices, security alerts and information needed to administer the website. Where you have agreed to receive marketing, your information may also be used to send promotional communications. You can opt out of marketing at any time. Technical and usage information may be used to understand how the website performs, improve features, troubleshoot errors and make the player experience more reliable.

Sharing, security and retention

Information may be shared with organisations that help operate and protect the website. These may include payment providers, identity and verification providers, technology and hosting providers, customer support services, security specialists, professional advisers and other carefully selected service providers. They should receive only the information reasonably needed for the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to investigate fraud, prevent financial crime, protect players or the public, enforce applicable terms, resolve a dispute, respond to a valid legal request or meet a legal obligation. Information may be disclosed to relevant authorities or other parties where this is permitted or required. It will not be shared for unrelated purposes without an appropriate basis.

Keeping information secure

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security controls may include access restrictions, authentication processes, monitoring, secure transmission and controlled handling of sensitive records. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep account credentials private and contact support promptly if they suspect unauthorised activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with appropriate procedures.

Closing an account does not automatically remove every record connected with it. For example, transaction, verification, security and communications records may need to be retained to meet legal obligations, prevent fraud, resolve disputes or demonstrate that required processes were followed. Where information is retained, access and use should remain limited to the purpose for which it is kept.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account functions working, maintain security, understand website usage and improve performance. Some cookies are necessary for core features, while others may support analytics, personalisation or communications. Cookies may collect information such as device type, browser details, approximate location, pages viewed, session information and interactions with the website.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete stored cookies or receive a notification before a cookie is placed. If you disable certain cookies, some website functions may not work as intended, particularly features that require a secure or active account session.

Your data rights

Subject to applicable requirements and reasonable verification, you may ask to exercise privacy rights over information connected with your account. These rights may include requesting access to personal information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to receive marketing communications.

Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, out-of-date or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or there is another valid basis for the request.
Marketing choices: withdraw consent to marketing communications or ask for promotional messages to stop.

To make a privacy request, contact support@billybillioncasino.wtf. Please explain your request clearly and provide enough information for your account to be located. Reasonable steps may be taken to confirm your identity before information is released or changes are made. This helps protect accounts from unauthorised requests. If information must be retained for legal, security or other permitted reasons, a deletion request may not remove those records immediately.

Requests will be considered and handled within a reasonable timeframe. In some cases, additional information may be needed to clarify the request or confirm its scope. You may also contact the same email address if you have a question about this Privacy Policy, believe your information has been handled incorrectly, or wish to raise a privacy concern.

Updates to this policy

This Privacy Policy may be updated when services, technology, information practices or legal requirements change. The latest version will be made available on the website. Players should review this page from time to time to stay informed about how information is handled. Where an update is important, additional notice may be provided through the website or by other appropriate means.

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